Thom Rainer writes:
A few days ago I had a long conversation with a critic of me. Actually, it would be better to say that he is a critic of a decision I made. He would not want to describe himself as a critic of me in the general sense. Rare is the person who actually enjoys criticisms. I certainly would not be among that unique group. But this man made the criticism tolerable. And he certainly gained my respect by the way he handled it. Immediately after the conversation, I began to think through how he had approached me. I thought about his words, his body language, and even his preparation for criticizing me. I realized I had a case study on effective criticism. I also was able to note seven of the characteristics of this conversation where he criticized me.
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