I’ve been fortunate enough to have received administrative support in a number of different roles but often at first I can be unsure as to how to most effectively utilise them.
The IAAP (International Association of Administrative Professionals) has an article on their website about how to work more effectively with an administrative assistant that I suggest would be a good start for a conversation with them. Here’s a few snippets:
- Delegate for results. Let your administrative assistant know what you need done, and let her or him figure out how to do it.
- Think of you and your administrative assistant as a team — and act accordingly.
- Let your colleagues know that your administrative assistant speaks and acts for you.
- Offer training. Technological and managerial training may help your administrative assistant fill this changing role more effectively.
- Listen. Your administrative assistant may have a better feel for the pulse of your workplace than you.
- Communicate. Be sure your instructions are clear and precise. Better yet, take an opportunity each day to review tasks and needs with your administrative assistant.
- Show your administrative assistant your appreciation for a job well done.
- Let your administrative assistant be a manager. Give this person the authority and responsibility needed to fulfill a management role — and confirm this responsibility in the job description.